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General condition of sale



Qartaj is a marketplace dedicated to promote of creative online gallery of products manufactured mainly by hand through expertise of antiquity. Our goal is to enhance the creations of our partners in a friendly and rediscover the public of the original and local fashion brands and design. Visitors can read about the designer in our blog http://qartaj.com/blog, get information about his creative path, ask a personalized product and they are also invited to participate in the evaluation of the quality of our products and services by assigning an evaluation score after receipt of the order according to its expectations.

We cultivate a strong sense of innovation while preserving our traditional values. Qartaj will reserve you a lot surprises. Our main goal is to help small businesses to develop new solutions.

Discover unique collections on Qartaj and shop directly from the suppliers.

All the best. We have the solution !

These Conditions of Use are established by Qartaj as part of our activities and services. It is recalled that Qartaj acts as an intermediary between the partner, which is not, and the members, and as such, ensures Qartaj presentation of this partners products, delivery and customer services.

Please read these terms carefully before using the Qartaj Services. By using Qartaj services, you agree to be bound by these conditions.

1. General

1-1 Company

 Qartaj is a limited liability company with share capital registered in the Register of Commerce of Tunis under the number B51201672015, whose registered office is located at 9 Rue 24 Janvier 1952 KELIBIA 8090.

 1-2 Acceptance

The Member have to read the Terms of Use before ordering and to have accepted them without reservation.

 Subject 1-3

These Terms and Conditions of Use set out the contractual terms only apply to any order placed on the Website by any Member.

 1-4 Contract Provisions

The nullity of a contractual clause of this General Conditions will not result in the nullity of all the present.

 1-5 Modification of Terms of Use

Qartaj reserves the right to modify these Terms of Use at any time. The applicable Terms of Use are those in effect on the date of the order placed by Members.

2. My Account

2-1- New Qartajinian? How to create my account?

Your account allows you to access 24 / 24h 7 / 7d service to all your customers: order tracking, your purchase history, managing your personal data.

You create your account from the very first part of your order on our website "Qartaj.com".

Simply fill in the identification page (delivery address, billing address).

You must also enter a "login" and "password" to register your account. You have free choice for "login" and "password". If a window appears stating "Invalid Form", thank you to enter another "login" (This means that the "login" that you entered is already used by another person).

These two elements will be requested every time you want to access "My Account"

 2-2 - My account

You access your account by clicking on "Qartajinian Vessel - Djara in arabic" on the top left of the screen and your purchases. The boat sailing on number indicates the status of your basket and the number of items you had in your boat "Cart".

 2-3 - Login or password forgotten?

If you lose your login or password, it is not necessary to create a new account. You can get them by return mail.

For that after validation of your purchases on the login page click on "Forgot password". We will then ask for your email address automatically sending your password (although enter the email address registered in your original account).

Note: Do not hesitate to change your password in "My Account" in order to retain more easily.

2-4 - Change My Info

If you want to change your contact information, you can in the "My Account" or when passing your order in the identification portion.

3. How to order?

If you want to purchase one or more product (s) listed on our Qartaj.com, you must select each item you want to buy and add it to your boat 'cart'. When you have selected all the products you want to buy, you can confirm the contents of your cart and proceed to checkout.

At this stage, you will be taken to a page summarizing the details of the products you select, price and delivery options (with delivery charges involved). You need to choose delivery options and the methods of dispatch and payment that suit you best.

After you place your order, we send you a confirmation message. If you use certain Qartaj services (such as our mobile application), the confirmation message will be sent via the communications manager on site. We inform you of sending your articles.

You agree to obtain invoices for your purchases electronically. For each delivery, we will tell you in the send confirmation message if an electronic invoice is available.

4. How to find a product?

Use our search engine to search for a specific product using keywords (reference designer names specialties ...). Our search engine is available on each page, at the bottom left of the screen. Enter one or more keywords and click on the "magnifying glass icon or the enter button on the keyboard." A product list is then offered.

5. Sampling modes

Sampling is done exclusively by bank card (Visa, Mastercard) via the payment gateway PayPal electronic payment or Global Payment Getway 'GPGCHECKOUT'.

The bank account is debited member at the time of confirmation of the order, if the product is no longer in the seller, the member will be refunded via a bank transfer to his bank account. The member will be required to submit a Statement of Banking identity (or postal) to customer service Qartaj.

6. Data protection

Personal data communicated by the Member are for Qartaj.

Qartaj undertakes to respect the confidentiality of personal data and not disclose them to any third party.

Qartaj use this data for the order processing member, and to strengthen and personalize the communication including the letters / e-mail information, and finally to customize its Web site based on preferences noted by the Members.

Qartaj can also provide its partners with consolidated statistics, concerning its Members and sales.

7. Liability

The partner provides the sole responsibility of the information and services provided. However, Qartaj strives to provide the best of its abilities the accuracy and updating of information on this site, and reserves the right to correct at any time and without notice, content. Also, she warns visitors that it belongs to verify the information by other means.

Consequently, Qartaj disclaims all responsibility: for any inaccuracies, errors or omissions in the information available on the site; for all damages resulting from fraudulent intrusion by a third party leading to changes in information made available on the site; and more generally for any damages, direct or indirect, whatever the causes, origins, nature or consequences, caused as a result of anyone accessing the site or inability to access, as well that use of the site and / or credit given to any information directly or indirectly from the latter.

8. Intellectual Property

All elements published on the Site, such as, without the list being exhaustive, sounds, visuals, trademarks, trade names, graphics, databases, belongs to the Company or to the merchants offering the products, and is protected by the provisions of the Code of Intellectual Property, or the Commercial Code.

These elements can therefore not be reproduced, represented, even in a modified form and in any medium, or used without the prior express authorization in writing from the copyright holder. Any unauthorized use will be prosecuted on the basis of infringement.

9. Presentation of the offer

Photos, securities offerings are posted to show our products, our offerings and provide an overview of products and services offered. They represent the necessary information about products or services that we offer.

Only the services, products, and services mentioned in the sales part of the day have a flash sale or short sale.

10. Customs

When ordering products on Qartaj to be delivered outside of Tunisia, you may be subject to duties and taxes on imports, which are levied when the package reaches its destination. Any additional charges for customs clearance will be at your expense; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs department for more information. Also, please note that when you place an order Qartaj, you are considered the importer and must comply with all laws and regulations of the country in which you receive the products. Protecting your privacy is important to us and we draw attention to our international customers on the fact that cross-border deliveries may be opened and inspected by customs authorities.

11. Dispute Resolution, Governing Law and Jurisdiction

11-1 Complaint

Any complaint must be addressed to Qartaj customer service in the complaint partly on the user account of the member or by telephone.

11-2 Governing Law and Jurisdiction

The Terms of Use are governed by Tunisian law. Any dispute concerning the order or to these Terms of Use will be submitted to the courts of Tunis.